Terms & Conditions

1. Introduction

Welcome to Ahmad Mukhtars ("we," "us," "our"). These Terms and Conditions ("Terms") govern your use of our website located at https://ahmadmukhtars.com/ (the "Site") and any related services, features, or content we provide. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site. These Terms are a legally binding agreement between you and [Your Business Name / Legal Entity].

2. Eligibility

By using the Site, you represent that you are at least the age of majority in your jurisdiction (typically 18 years old) or have obtained parental/guardian consent. You also confirm that you are legally capable of entering into binding contracts.

3. Products and Pricing

  • Product Descriptions: We strive to display our products—including Shalwar Kameez and other apparel—as accurately as possible. However, colours, textures, and details may vary depending on your device display.

  • Pricing: All prices are listed in [Currency: e.g., GBP or PKR] and are subject to change without notice.

  • Errors: We reserve the right to correct any errors, inaccuracies, or omissions related to pricing, product descriptions, or availability, and to cancel or refuse any orders based on such errors.

4. Orders and Acceptance

  • Placing an item in your shopping cart does not reserve that item.

  • After you submit an order, we will send you an order confirmation email. This does not signify our acceptance of your order; it is a confirmation that we have received it.

  • We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in pricing or description, suspected fraud, or violation of these Terms.

  • If your order is cancelled after payment is processed, we will issue a full refund to the original payment method.

5. Payments and Billing Information

We accept the following payment methods: [List all accepted methods, e.g., Visa, Mastercard, Cash on Delivery (COD), PayPal, etc.].

  • By providing a payment method, you represent that you are authorised to use it.

  • You agree to provide current, complete, and accurate billing and account information for all purchases.

  • We use third‑party payment processors and do not store your full payment card details on our servers. We are not liable for any errors or issues caused by these third‑party services.

  • For Cash on Delivery orders, you agree to pay the full order amount in cash at the time of delivery. Failure to accept delivery may result in cancellation and additional charges.

6. Shipping and Delivery

  • We ship to [List the countries/regions you ship to]. Shipping times and costs will be provided at checkout.

  • Estimated delivery dates are approximate and not guaranteed. We are not liable for delays caused by carriers, customs clearance, or other factors beyond our control.

  • Title and risk of loss pass to you upon delivery of the products to the carrier.

7. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. Our return and refund policy is as follows:

  • Return Period: You have [e.g., 14 or 30] calendar days from the date of delivery to request a return.

  • Eligibility: Items must be unused, unwashed, unworn, and in their original packaging with all tags attached.

  • Non‑Returnable Items: [List any exclusions, e.g., sale items, undergarments, custom‑made products, etc.].

  • Return Process: To initiate a return, please contact us at [your email address] with your order number and reason for return. Once approved, we will provide a return shipping address.

  • Refunds: Refunds will be issued to the original payment method after we receive and inspect the returned item. Original shipping charges are non‑refundable, and return shipping costs are your responsibility unless the item is defective or we made an error.

  • Exchanges: If you need a different size or colour, please follow the return process for the original item and place a new order.

  • Defective or Damaged Items: If you receive a defective or damaged product, please contact us within [e.g., 48 hours] of delivery with photographic evidence.

8. Intellectual Property

All content on the Site—including text, graphics, logos, images, product photographs, and software—is the property of Ahmad Mukhtars or its content suppliers and is protected by [Pakistan / UK / International] copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content without our prior written consent. Unauthorised use may violate civil and criminal laws. All rights not expressly granted are reserved.

If you believe that any content on the Site infringes your intellectual property rights, please contact us at [Copyright Agent email address] with a detailed notice.

9. User Conduct and Prohibited Activities

You agree not to:

  • Use the Site for any unlawful purpose or to solicit others to perform unlawful acts.

  • Violate any local, national, or international laws or regulations.

  • Infringe upon our intellectual property rights or those of others.

  • Transmit any viruses, malware, or code of a destructive nature.

  • Collect or track the personal information of others without their consent.

  • Interfere with or circumvent the security features of the Site.

10. Privacy and Data Protection

Your privacy is important to us. Our [Privacy Policy](Link to your Privacy Policy) explains how we collect, use, and share your personal information. By using the Site, you consent to our data practices as described in the Privacy Policy.

11. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS, SERVICES, AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR‑FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AHMAD MUKHTARS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE PAST [e.g., SIX (6) MONTHS] OR [a nominal amount such as £100], WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability, so the above limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Ahmad Mukhtars and our affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • Your violation of these Terms.

  • Your misuse of the Site or products.

  • Your violation of any third‑party rights or applicable laws.

14. Third‑Party Links

The Site may contain links to third‑party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third‑party sites. You access them at your own risk, and we encourage you to review their terms and policies.

15. Governing Law

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of [Your Jurisdiction: e.g., Pakistan or England and Wales], without regard to its conflict of law principles.

16. Dispute Resolution and Binding Arbitration

Informal Resolution: Before filing a claim, you agree to try to resolve the dispute by contacting us at [your email address]. We will try to resolve the dispute informally within [30] days.

Mandatory Arbitration: If the dispute cannot be resolved informally, it shall be resolved exclusively through binding arbitration administered by [Arbitration Body, e.g., the Chartered Institute of Arbitrators (Pakistan/UK)] in accordance with its rules. The arbitration shall take place in [City, Country], and the language shall be [e.g., English]. Judgment on the arbitration award may be entered in any court having jurisdiction.

Exceptions: Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or to prevent unauthorised use of the Site.

Class Action Waiver: You agree to bring any dispute against us only in your individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative action.

17. Modifications to These Terms

We reserve the right to modify these Terms at any time. The most current version will be posted on the Site with the "Last Updated" date. Changes become effective immediately upon posting. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. For material changes, we may provide additional notice via email or a notice on the Site.

18. Termination

We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Site will cease immediately.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and Ahmad Mukhtars regarding your use of the Site and supersede all prior agreements and understandings.

21. Contact Us

If you have any questions about these Terms, please contact us:

  • By email: ahmaduk347@gmail.com

  • By phone: 03207419767

  • By mail: Main Satyana Road Faisalabad Pakistan