SHIPPING POLICY

At Ahmad Mukhtar, we are committed to delivering your chosen pieces safely and efficiently, whether you are next door or across the globe. Please read through our shipping terms below.

1. Processing Time

  • Order Preparation: All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays). During new collection drops or sale periods, processing may take up to 5 business days.
  • Quality Check: Every garment is inspected before packing to ensure it meets our standards.
  • You will receive a confirmation email once your order has been dispatched.

2. Shipping Destinations

We ship to:

  • United Kingdom (England, Scotland, Wales, Northern Ireland)
  • International – We ship worldwide. If you cannot select your country at checkout, please contact us at [your email] and we will do our best to arrange delivery.

3. Shipping Rates & Delivery Estimates

We offer a transparent rate structure based on weight and destination. Shipping costs are calculated at checkout.

United Kingdom

  • Standard Delivery (3–5 business days): £[3.99] (or free for orders over £[75])

4. Order Tracking

Once your parcel is dispatched, we will email you a tracking number (where service is available). You can track your order directly through the carrier’s website or via the tracking link in your email.

Please allow up to 24 hours for the tracking information to become active. For standard untracked services (if offered in the UK), delivery confirmation is not available – in such cases, please refer to the estimated delivery window.

5. Customs, Duties & Import Taxes (International Orders)

International customers are responsible for any customs duties, import VAT, or handling fees levied by their own country’s authorities.

  • We are not able to predict these charges as they vary by destination.
  • Contact your local customs office for further information.
  • If a shipment is refused by the buyer due to customs charges, we will deduct return shipping and any applied duties from the refund.

6. Delivery Issues & Lost Packages

  • Incorrect Address: Please ensure your shipping details are correct at checkout. We are not responsible for parcels delivered to an outdated or incorrect address you provided. Reshipping a returned parcel will incur an additional shipping fee.
  • Delayed Parcels: If your order has not arrived within the stated timeframe, first check your tracking link. For further assistance, email us at [your email]. We will open an inquiry with the carrier on your behalf.
  • Lost or Stolen Packages: In the rare event that a tracked parcel is declared lost by the carrier, we will offer a replacement or full refund. We are not liable for packages marked as “Delivered” by the carrier but missing from your property, though we will assist you in filing a claim.

7. Shipping to Multiple Addresses

At this time, each order can only be delivered to one address. If you wish to send items to different recipients, please place separate orders.

8. Contact Us

For questions about shipping, order status, or anything else:

  • By email: ahmaduk347@gmail.com

  • By phone: 03207419767

  • By mail: Main Satyana Road Faisalabad Pakistan