Refund Policy

 

At Ahmad Mukhtar, we want you to love every piece you purchase. If something is not quite right, we are here to help. This policy outlines how to return an item, request a refund, or exchange your product.

1. Returns Window

You have 14 calendar days from the date of delivery to notify us that you wish to return an item. After notifying us, you have a further 14 days to send the item back to us.

2. Eligibility – What Can Be Returned

To qualify for a refund or exchange, items must be:

  • Unworn, unwashed, and unused.
  • In their original condition: all tags attached, packaging intact.
  • Free from marks, stains, odours, perfumes, or deodorants.
  • Returned with any accessories, spare buttons, or matching dupatta exactly as received.

Important: Please try on garments with care. We recommend handling Boski silk and embroidered fabrics gently, as delicate materials can snag easily. Avoid applying makeup or heavy lotions before trial.

3. Non‑Returnable Items

The following items cannot be returned or refunded:

  • Custom‑tailored or personalised items (any garment altered to your specific measurements).
  • Items marked as “Final Sale” or “Clearance” at the time of purchase.
  • Gift cards / e‑vouchers.
  • Items that have been worn, damaged, or altered after delivery.
  • Underwear or stitched shalwar linings that have been removed from hygiene packaging (if applicable).

4. How to Start a Return

  1. Notify us: Email [your email – e.g., returns@ahmadmukhtar.com] with your order number and the item(s) you wish to return, stating the reason.

  2. Wait for approval: We will reply within 48 hours (business days) confirming your return and providing the return address.

  3. Ship the item: Pack the item securely to prevent damage in transit. We recommend using a tracked or signed‑for service, as we cannot be responsible for items lost in the post.

  4. Keep your proof of postage until your refund or exchange is processed.

5. Return Shipping Costs

  • UK returns: The customer covers return postage, unless the item is faulty or we made an error with your order.
  • International returns: All return shipping costs, customs duties, and taxes are the responsibility of the customer. We recommend marking the parcel as “Returned goods for refund” to minimise additional charges, but we cannot guarantee customs handling.
  • Original delivery shipping charges are non‑refundable except in cases of faulty goods or incorrect items.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 14 calendar days and issued to the original payment method (credit card, PayPal, etc.).

  • The refund will include the item price minus any original shipping charges, unless the return is due to our error (see Section 8).
  • Depending on your bank or payment provider, it may take an additional 5‑10 business days for the refund to appear in your account.

7. Exchanges

Need a different size or colour? We offer exchanges subject to stock availability.

  • Follow the same return process above. In your email, specify the new size/colour you require.
  • Once we receive your return, we will ship the replacement free of charge (one‑time domestic UK exchange shipment; international exchange shipping may incur a small fee).
  • If the desired variant is out of stock, we will process a full refund or offer store credit – your choice.

8. Faulty, Damaged, or Incorrect Items

We take pride in our quality checks, but if you receive an item that is faulty, not as described, or incorrect:

  • Contact us immediately or within 7 days of delivery at [your email] with clear photos of the issue.
  • We will arrange a free return (UK) or reimburse reasonable return postage (international), and provide a replacement or a full refund including any original shipping charge.
  • This is in addition to your statutory rights under the Consumer Rights Act 2015 (for UK customers) or applicable local laws.

9. Late or Missing Refunds

If you haven’t received your refund after our confirmation:

  • Check your bank account or contact your card provider.
  • If it still has not posted, email us and we will investigate promptly.

10. Order Cancellations

You may cancel your order free of charge before it has been dispatched. Once the item has shipped, our standard returns procedure applies.

11. Contact Us

For all returns, refunds, and exchange enquiries:

  • By email: ahmaduk347@gmail.com

  • By phone: 03207419767

  • By mail: Main Satyana Road Faisalabad Pakistan

Our team is always happy to assist you – your satisfaction is our reputation.